Return Policy

CANCELLATION

We accept order cancellation for a full refund before the product is shipped or produced. We cannot cancel the order if the product has already shipped out. 


RETURN POLICY

Please note that returns are not free. We cannot assume uncontrolled shipments and returns. If the return is due to our error, of course we will cover the return costs. However, if you initiate the return, you will be responsible for these costs. Additionally, we will deduct 5% from your refund to cover our expenses.

You have 15 working days from the date you receive your order to initiate a return. To do this, please contact our Logistics Department at dormaire@dormaire.com dormaire@dormaire.com, and we will promptly send you the return form.

Returned items must be in their original packaging. We cannot accept returns of products that have been used, installed, damaged, or show signs of tampering with the original packaging. Please note that customized products that have been cut to fulfill your order cannot be returned.

Important Note: When your order arrives, please inspect the packaging and contents carefully. We thoroughly check all items before dispatch, so we do not send defective or damaged products. If the package is in poor condition, please reject it or open it in front of the courier. If you notice any issues, write "Pending review" on the delivery note. This will help us address any problems related to damage or poor condition during transport. 

AFTER-SALES SERVICE

If any product arrives at customer damaged or incorrect please contact our customer's service team to get a repair or a refund if returned within the 14 days period. 

Any return or refund must contact dormaire@dormaire.com

For the return package, we will give you directions on which express to use. 

The items should be returned to the correct address as instructed. If the products are returned to a wrong address, we will keep the right to refuse refund due to not receive returned products.

All returned goods will be inspected for functions, damage, and authenticity upon receipt.

Any question or needs, please contact us at dormaire@dormaire.com

WARRANTY

Dormaire products include a 2-Year Limited Warranty. If your device is not functioning properly due to a manufacturing defect, we will, at our discretion, repair the product and return it in proper working order or replace it with a new or refurbished unit if eligible.

Customers are responsible for the cost of shipping the product to Dormaire unless otherwise required by applicable consumer protection laws.

This warranty is valid only for the original purchaser and is non-transferable.

To request a warranty repair or replacement, please contact us at dormaire@dormaire.com. You will be asked to provide proof of purchase (receipt or invoice), including your name, order number, and purchase date, before a Return Authorization (RA) can be issued.

To maintain the validity of this warranty, the product must not be opened, modified, repaired, serviced, or otherwise tampered with by anyone other than Dormaire or a service provider expressly authorized by Dormaire. Any unauthorized repair, modification, disassembly, or other intervention will immediately void this warranty.

If you are returning a product for repair or replacement, please package it carefully to prevent damage during transit. Damage caused by improper packaging or shipping is not covered under this warranty. Refunds are available only for unopened, unused products returned in new condition, in accordance with our return policy.

When shipping a product back to us, please provide a tracking number so that we can monitor its return shipment.